Terms of Use

Section 01

Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "you") and Shiprocket Private Limited ("Shiprocket", "we", "our", or "us"), a company incorporated under the Companies Act, 2013, and the operator of AITLAS at aitlas.shiprocket.in ("Platform").

Registered Office: Plot No. B, Khasra No. 360, M.G. Road, Sultanpur, Gadaipur, Mehrauli, South Delhi – 110030, India
Corporate Office: 416, Udyog Vihar Phase III, Sector 20, Gurugram, Haryana – 122008, India

By creating an account, accessing the Platform, or using any AITLAS service, you represent that:

• You are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872
• If acting on behalf of a company or organisation, you have the authority to bind that entity to these Terms
• You agree to comply with all applicable laws and regulations

Section 02

Access to the Platform

We grant you access to AITLAS subject to these Terms. We reserve the right to modify, suspend, or discontinue any part of the Platform at any time, with or without notice, for reasons including maintenance, upgrades, or business decisions.

Access to certain features may require a paid subscription. We will provide reasonable advance notice before withdrawing or significantly altering features available under your current plan.

Section 03

Limited Licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the AITLAS Platform solely for your internal business purposes.

This licence does not include the right to:

• Sub-licence, resell, or commercially exploit any part of the Platform or its outputs
• Reproduce, distribute, or publicly display Platform content without our written consent
• Use AITLAS to build a competing product or service
• Access the Platform through automated means beyond what is expressly permitted

Section 04

Account Responsibilities

When you create an account on AITLAS, you agree to:

• Provide accurate, current, and complete registration information
• Keep your login credentials confidential and not share them with any third party
• Notify us immediately at [email protected] if you suspect unauthorised access to your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or where we suspect fraudulent, abusive, or unauthorised activity.

Section 05

Prohibited Conduct

You agree not to use AITLAS to:

• Violate any applicable local, national, or international law or regulation
• Infringe the intellectual property rights of Shiprocket or any third party
• Upload, transmit, or distribute malware, viruses, or any harmful code
• Attempt to gain unauthorised access to any part of the Platform or its underlying infrastructure
• Scrape, crawl, or extract data from the Platform using automated tools without our express written permission
• Reverse-engineer, decompile, or disassemble any part of the Platform
• Circumvent any access controls, security features, or usage limits
• Send unsolicited communications (spam) to other users or third parties
• Impersonate any person or entity or misrepresent your affiliation
• Use the Platform in any way that could damage, disable, or impair its performance

Section 06

Intellectual Property

All content, features, technology, and materials on the AITLAS Platform — including but not limited to software, algorithms, text, graphics, logos, and AI-generated reports — are the exclusive property of Shiprocket Private Limited or its licensors, and are protected under applicable Indian and international intellectual property laws.

You retain ownership of any data or content you upload to the Platform ("User Content"). By uploading User Content, you grant us a limited, non-exclusive licence to process and display it solely to provide our services to you.

Any feedback, suggestions, or ideas you provide to us may be used by us freely without any obligation of compensation or attribution.

Section 07

Fees & Billing

Certain features of AITLAS are available only through paid subscription plans. By subscribing, you agree to:

• Pay all applicable fees in accordance with the pricing presented at the time of purchase
• Provide valid payment information and authorise us to charge your payment method on a recurring basis (for subscription plans)
• Accept that fees are non-refundable except as expressly stated in our Refund Policy or required by law

We reserve the right to change our pricing with at least 30 days' prior notice to existing subscribers. Continued use after the notice period constitutes acceptance of the new pricing.

Section 08

Third-Party Services

AITLAS may integrate with or link to third-party platforms (e.g., Shopify, Google Analytics, AI search engines). We are not responsible for the availability, accuracy, or practices of any third-party service. Your use of such services is governed by their respective terms and privacy policies.

We do not endorse any third-party content or service that appears on or through the Platform.

Section 09

Disclaimers

The AITLAS Platform and all content are provided on an "AS-IS" and "AS-AVAILABLE" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Platform will be error-free, uninterrupted, or secure at all times
• AI-generated reports, scores, or recommendations will be accurate, complete, or suitable for your specific needs
• Results obtained through AITLAS will meet your expectations or business objectives

AI visibility data is derived from third-party AI engines and publicly available information. We make no guarantee as to the accuracy or completeness of such data.

Section 10

Limitation of Liability

To the maximum extent permitted by applicable law, Shiprocket Private Limited, its directors, officers, employees, and affiliates shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business, or goodwill
• Damages arising from your reliance on AI-generated insights or recommendations
• Unauthorised access to or alteration of your data due to circumstances beyond our reasonable control

In any event, our total aggregate liability to you for any claims arising out of or related to these Terms or the Platform shall not exceed the fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

Section 11

Indemnification

You agree to indemnify, defend, and hold harmless Shiprocket Private Limited and its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of any applicable law or third-party right
• Your User Content or your use of the Platform
• Any misrepresentation made by you

Section 12

Termination

We may suspend or permanently terminate your access to AITLAS at our sole discretion, without prior notice, if we determine that you have violated these Terms, engaged in fraudulent or abusive activity, or for any other reason we deem appropriate.

You may terminate your account at any time by contacting [email protected]. Upon termination, your right to access the Platform ceases immediately. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and governing law) shall continue in full force.

Section 13

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Indian Contract Act, 1872, and other applicable statutes, without regard to conflict of law principles.

Subject to the Dispute Resolution clause below, the courts at Gurugram, Haryana, India shall have exclusive jurisdiction over any disputes arising under these Terms.

Section 14

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Platform, the parties shall first attempt to resolve the matter amicably through good-faith negotiations within 30 days of written notice by either party.

If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The arbitration shall be:

• Conducted by a sole arbitrator mutually appointed by both parties
• Held in Gurugram, Haryana, India
• Conducted in the English language

The arbitration award shall be final and binding on both parties. Nothing in this clause prevents either party from seeking urgent injunctive or interim relief from a competent court.

Section 15

General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Shiprocket regarding the use of AITLAS and supersede all prior agreements
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect
• No Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights freely
• Updates: We may update these Terms from time to time. Material changes will be communicated via email or in-platform notification. Continued use constitutes acceptance

Section 16

Contact & Grievance Redressal

For any questions, concerns, or complaints regarding these Terms or the AITLAS platform, please reach us through the appropriate channel:

Please include your full name, registered email address, nature of the complaint, and relevant details. If your complaint is not resolved to your satisfaction, you may pursue the matter through arbitration as described in Section 14, or approach a court of competent jurisdiction in Gurugram, Haryana, India.